To Ban or Not to Ban

We grew up in a world where the motto is “the customer is always right”, but to what end? In more recent years society has also been discouraging hostile work environments. Within the last few months Uber released a statement that they intend on banning low-rated customers. Where do you stand – ban or not ban? One might also ask it as customers or employees - which comes first?

How Does Your Process Effect Your Customer Experience?

When we think of creating processes within our business we tend to think in terms of cost and efficiency, but have you ever stopped to consider the effect your processes may have on your customers? Not too long ago my son’s electronic car key broke; I thought the quickest way to fix or replace it was to go directly to the car dealer. Yes, I knew it would be more expensive, but I was thinking more from the convenience and timeliness at this point.

Get Comfortable With the Uncomfortable

One might actually say “the new norm” is constant change. That being said, how do you prepare yourself and more importantly your business? Here’s the thing what has historically been common for most people is they get comfortable with their life, including their business. The problem that may arise from this is that you continually do the same thing, the same way day after day. Why change it up? Things are OK; I’m comfortable and I don’t like change or anything outside of this comfort zone. You may want more out of life, but you don’t like being uncomfortable so you settle.